Legal
Terms of Service
What you agree to when you enroll a child, book an assessment or subscribe: payment, cancellation and refunds, and how classes run.
These terms are the agreement between Avatar Learning Center, LLC ("Avatar", "we") and the parent or guardian who enrolls a child in our classes, books an assessment, or subscribes to a self-paced program. By enrolling, booking, subscribing, or using the student and parent portals, you accept them. Two other documents are part of these terms: the Parent Handbook, which explains how classes run, and the Privacy Notice, which explains what we collect and why. If this page and the handbook ever differ on a class policy, the handbook governs.
- Who may enroll
- Placement and classes
- Tuition and payment
- Cancellation and refunds
- Self-paced subscriptions
- Missed classes and extra help
- Conduct
- Recording and materials
- Technology
- Privacy and children
- What we do not promise
- Changes, law and contact
1. Who may enroll
A parent or legal guardian aged 18 or over enrolls the student, pays, and accepts these terms on the student's behalf. Students are children in kindergarten through grade 12; they use the student portal and attend class under their parent's supervision. Keep your email address and phone number current with us, since email is how we send class details, invoices and notices, and give us at least one emergency phone number for your child. Login details for the portals are for your family only.
2. Placement and classes
Every student starts with a free placement assessment, which sets the course and one of three levels. Avatar assigns the course, level and teacher that match the student, and a child can move up during the year at no cost. We keep teachers and class groups stable where we can; when a change is needed, we tell you and support the transition.
The academic year is 34 weeks of instruction, September to June, in two semesters. Grades K to 3 meet twice a week for an hour; grade 4 and up once a week for two hours. Classes are live online, in groups of 5 to 6 students and never more than 8. Coding classes and competition prep start on a rolling basis and have their own schedules, confirmed by email.
3. Tuition and payment
Prices are the ones shown on the Plans and Pricing page and at checkout on the day you enroll. For the academic year you choose one of three plans: nine monthly payments, September to May; two semester payments; or one payment for the whole year. There is no registration fee and no materials fee. Two siblings enrolled at the same time each get 5% off; three or more each get 10% off, on any plan.
You pay by card at checkout, with no account to create. Payments are processed by our payment provider; Avatar never sees or stores your card number. Invoices and payment history are in the parent portal. If a scheduled payment fails, we email you so it can be settled; a place in class is kept for a student whose account is in good standing.
4. Cancellation and refunds
This is the policy in the Parent Handbook, which applies whether you withdraw your child or a student is withdrawn for misconduct. Every cancellation must be requested in writing, by email to info@avatarmath.com.
New students
The first two lessons are a trial. If we receive your written cancellation before the third lesson, all tuition paid is refunded in full. From the third lesson on, the student is a continuing student and the rules below apply.
Continuing students on the monthly plan
Cancellation takes 30 days' written notice. Any payment already submitted as of the date of your notice or withdrawal is not refundable, and a final payment may be due for the classes between your notice date and the last scheduled class.
Continuing students on the semester or annual plan
On cancellation the plan's discount no longer applies. We recalculate the months attended at the standard monthly rate, apply the payments you have made to them, and refund the difference between what you paid and the monthly rates for those months.
There is no cancellation fee. A free placement assessment or a free sample test carries no charge and no obligation.
5. Self-paced subscriptions
Python Self-Paced and the Math Champion online contests are subscriptions, billed by the month or by the year to the card you give at checkout. A subscription renews automatically at the end of each period until you cancel it. You can cancel at any time in the parent portal, under Avatar Store; the subscription then runs to the end of the period you have paid for and does not renew. We do not refund the unused part of a month or a year. The free parts of these programs, Beginner Python and Contest 1 of each grade, carry no charge and no obligation. If a subscription's price changes, the new price applies from your next renewal, and we tell you by email before it does.
6. Missed classes and extra help
Tell the teacher by email, ideally before the class, if your child will miss a session. The materials for every class stay in the student portal. Every student has three 30-minute one-on-one sessions a semester, booked from the student portal, for help with a topic or as make-ups for missed classes. Further sessions can be arranged through the office; they may carry a fee and are not guaranteed. A missed class is not refunded.
7. Conduct
Everyone in the Avatar community, students and staff alike, treats everyone else with respect and kindness. Bullying, harassment, threats, intimidation and any form of violence are not tolerated, and neither is retaliation against anyone who reports them. A student who breaks a conduct rule may be removed from the virtual classroom, and the parent is told promptly. In serious cases a student may be asked to withdraw, and the cancellation and refund policy above applies. Disciplinary decisions are at Avatar's discretion. The handbook also sets out what we ask of parents during class: a quiet place, the camera on, and no interruptions.
8. Recording and materials
Recording a class in any form is prohibited; it breaks the privacy of every other child in the room and the student privacy laws that protect them. We may turn off the video or audio of a student who cannot comply, and remove from the program anyone found recording. Slides, homework, sample tests, contest problems, the Python lessons and every other teaching material belong to Avatar Learning Center. They are for your child's own study; copying or sharing them outside your family needs our written permission.
9. Technology
Your child needs a stable internet connection, a laptop, Chromebook or tablet with a current browser, and a camera and a microphone; a headset helps. The portals work in any browser, with nothing to install. If a class cannot be held because of a problem on our side, we reschedule it or provide a make-up. We are not responsible for a connection or device problem at your end, but the class materials and the one-on-one sessions are there to help a student catch up.
10. Privacy and children
Our Privacy Notice says what we collect from parents and students, why, who sees it, and the choices you have. Student accounts are created on a parent's instruction, and the parent gives any consent our collection of a child's information needs. No advertising or analytics tracking runs on the pages where students work. Each virtual classroom is a private, invitation-only session, and screen sharing, recording and private chat are off.
11. What we do not promise
We teach well and we measure progress, but we cannot promise a particular grade, test score, competition result or school placement; those depend on the student. Our classes, the portals and the self-paced programs are provided as described on this site, and we fix problems as quickly as we can. To the extent the law allows, Avatar's liability to you for anything arising from these terms or our services is limited to the amount you paid us in the twelve months before the claim. Nothing here limits a liability that the law does not allow to be limited.
12. Changes, law and contact
We may update these terms. The date at the top shows the current version, and we tell enrolled families by email of any substantial change. The terms in force when you enroll or renew are the ones that apply to that enrollment or period. These terms are governed by the laws of the state in which Avatar Learning Center, LLC is organized. Questions about these terms, a payment, or a cancellation go to info@avatarmath.com or 515 428 2827.